Cisco Certified Network Associate (CCNA): Voice
Overview
The CCNA Voice certification is a further specialisation of CCNA with specific knowledge and expertise of Cisco voice technologies. The certification provides an associate level knowledge and skills required to administer a voice network. CCNA Voice certified professionals can perform baseline installation, operating, and maintenance on Cisco VoIP solutions, particularly the Smart Business Communications System from 8-250 lines. The CCNA Voice curriculum includes VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions. Candidates also get exposure to the Cisco Unified Communications architecture and design covering mobility, presence, and TelePresence applications.
To help prepare for the exams, we provide you with all the required resources including the online self-paced courses and an online reference library of eBooks (includes Cisco Press Books) and how-to articles.
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Who is this course aimed at?
- Network Engineers
- Voice Engineer
- Voice Technologies Administrator
What’s included?
- Online self-paced courses,
- Online Reference Library
- Discussion Forum
Required Exams
| Exam 640-460 IIUC |
Implementing Cisco IOS Unified Communications |
Course Outline
Cisco Unified Communications Systems Introduction
- Introducing the Cisco Unified Communications System
- Understanding Cisco Unified Communications Applications
Traditional Telephony Operations
- Understanding Traditional Telephony
- Introducing Analog Circuits
- Introducing Digital Circuits
VoIP Fundamentals
- Understanding Packetization
- Introducing VoIP Signaling Protocols
- Implementing VLANs, Trunks, and Inter-VLAN Routing
- Preparing the Network to Support Cisco Unified Communications
- Connecting a VoIP System to a Service Provider Network
- Understanding Call Setup and Digit Manipulation
- Describing QoS
Cisco Unified Communications Manager Express Implementation
- Introducing Cisco Unified Communications Manager Express
- Defining Ephone-dn and Ephone
- Configuring Cisco Unified Communications Manager Express to Support Endpoints
- Implementing Basic Voice Features
- Maintaining a Cisco Unified Communications Manager Express System
Cisco Unity Express Implementation
- Introducing Cisco Unity Express
- Implementing Cisco Unity Express
Cisco Smart Business Communications System Implementation
- Introducing the Cisco Smart Business Communications System
- Implementing the Cisco Smart Business Communications System Voice Features
- Implementing Additional Cisco Smart Business Communications System Features
- Maintaining a Cisco Smart Business Communications System
